30 Days Return Policy
We offer a 30 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department at 888.513.2063 FREE to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office. Items sent to our office without a RMA number, packages shipped beyond the 30 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund; you may exchange your item, or receive an upgrade to your original item.
We do suggest that you have any item checked by an independent third party jewelry appraiser that does not sell jewelry within the thirty (30) day return period. Once the thirty (30) day return period for the purchase has expired, you will have accepted the item as is. Any repair work performed by anyone other than Primesettings will void any and all warranties.
All Items sold by Primesettings are refundable for the amount of the actual item cost. Primesettings will refund you promptly upon receiving the item and completion of the inspection process. You will be refunded in the full amount minus shipping fees ($29.99 for US customers and $59.99 for international customers).
If an item has been modified from its original version (i.e. custom head settings, customized center stone, and engraving) then the item is only eligible for an Exchange or for an In-store Credit. Please note changes in ring sizes are not considered a modification and therefore are qualified for a Return for Refund or Exchange. Orders with modified items can’t be cancelled nor refundable after order has been placed.
For loose diamonds, once your return is received, our Returns department will review it for quality assurance. We will authenticate the diamond(s) together with the related certificate and Internal Report.
Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Primesettings.com will not be accepted. All items are to be accompanied by the original paperwork and appraisal. Please note that Primesettings.com will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
If you have any questions about our return policies, please call 888.513.2063 FREE to speak with a Primesettings.com customer service representative. If you would like to return your item please click the following link below to begin the Return Process.
Please note INTL. customers. When sending the order, please make sure to mark the customs fees to the sender and not to the recipient.
Within 24hrs your return request you should receive via e-mail a special customs form from us. PLEASE MAKE SURE to include this form together with the return shipping label as OTHERWISE you will be subject to additional customs fees.
NOT DOING SO WILL RESULT IN PRIMESETTINGS REJECTING THE PACKAGE.
Click HERE in order to initiate the return process